Returns & Exchanges
At Haylou, we stand behind the quality of our wearables and audio gear with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible electronic products.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the item in its original packaging including all accessories, manuals, and charging cables to ensure a full refund eligibility.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location for secure transport to our inspection facility.
Inspection and Refund
Once our technicians verify the device condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing